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Mashed Software Solutions GmbH Kasernstraße 30b / Top 104 8010 Graz, Austria
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Questions
Frequently asked questions
A few we hear most often. Don't see yours? Just write to us.
- Where is Mashed Lab based?
- Our studio is in Graz, Austria, in the south of the country. We work on-site with regional clients across Styria and remotely with clients across Austria, Germany, Switzerland, and beyond.
- Do you work with clients outside Austria?
- Yes. Most of our engagements happen across the DACH region, and we regularly work with English-speaking clients across Europe. We deliver in both English and German.
- What does a typical engagement look like?
- Most projects start with a discovery and strategy phase (2–4 weeks), then move into design and engineering sprints of 4–12 weeks. Long-term partnerships and CTO- or COO-as-a-Service engagements are also common.
- How quickly can you start?
- New engagements typically begin within 2–4 weeks of the first conversation. For urgent work we can sometimes accommodate a faster start — get in touch and we will tell you honestly what is possible.
- Which industries do you work with?
- We have deep experience in industrial manufacturing, sports and outdoor retail, e-commerce, and B2B software — but we are happy to work with any organisation that wants to build serious digital product.
- Do you build with AI? And does that make my project cheaper?
- Yes, deeply — across our own tooling, our coding workflows, and the products we ship for clients. What it actually changes for you isn't the price; it's where the time goes. Less of it is spent on mechanical typing, more on architecture, judgment calls, and review. That tends to make the product better. Sometimes faster too — but that's the side effect, not the headline.
- What happens after launch — do you maintain the product?
- Most products only get interesting after the first deploy — that's when real users start finding the edges. We stay on through that phase by default: maintenance, iteration, and the strategic conversations about what's worth building next. Our CTO- and COO-as-a-Service tracks exist for exactly that ongoing partnership. We're not the kind of studio that ships and disappears.
- Are there projects you say no to?
- Yes. Mostly when we can't see a way to do the work to the standard we'd want our name on, or when the scope is shaped around someone else's plan we don't believe in. We'd rather say no early than build the wrong thing well. Honesty about fit saves both sides months.
- Do you build online shops and e-commerce platforms?
- Yes — e-commerce is one of our core fields. We've relaunched commerce platforms for brands like Nuki and Blue Tomato, work with headless commerce stacks like Crystallize and Shopify, and build the surrounding machinery too: product data, payments, ERP integrations, and the warehouse layer (we built our own WMS, Stokee). From shop frontend to fulfilment, it's one connected system.